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Zufriedenheit Garantiert

Refund policy

We guarantee 100% money back or full order reshipping in case if:

- The received package is not corresponding to the order

- The received order is damaged<
- Customer is not satisfied with the received product, by any reasons.

If such situations arise the customer must contact us within 10 days period after receiving the order as to be provided with the needed instructions. In case if the inaccuracy in order or shipping details was made by the customer, he bears all the postal expenses on returning the order.

If the order is not delivered within the correspondent time, the customer must contact us by email. We immediately begin an internal investigation regarding the problem and if the customer does not receive the order within 5 days, we are offering the following variants of solving the problem:

- We immediately reship the similar order, on the equal sum.
- We refund the money.

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