Privacy Policy

1. Who We Are

Weight Loss Now ("we", "us", "our") is a wellness consulting business operating in Australia. We provide personalised weight loss consulting services to Australian residents. Our contact email is service@weightlossnow.com.au.

2. Information We Collect

When you use our services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• State of residence
• Health and lifestyle information you voluntarily provide via our questionnaire
• Payment information (processed securely via third-party payment providers; we do not store card details)
• Communications you send us via email or our contact form

3. How We Use Your Information

We use your personal information solely to:

• Deliver the consulting service you have booked
• Communicate with you about your consultation and follow-up
• Process your payment
• Improve our services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Health Information

Any health-related information you provide is treated as sensitive personal information under the Australian Privacy Act 1988 (Cth). It is used exclusively to prepare your personalised weight loss plan and is accessible only to your assigned consultant. It is never disclosed to third parties without your explicit consent.

5. Data Storage & Security

Your data is stored on secure, encrypted servers located in Australia. We implement industry-standard technical and organisational safeguards to protect your information against unauthorised access, loss, or disclosure.

6. Retention

We retain your personal information for as long as necessary to deliver our services and meet our legal obligations, generally no longer than 7 years. You may request deletion of your data at any time by emailing us.

7. Cookies

Our website uses only essential cookies required for the site to function correctly. We do not use tracking or advertising cookies.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at service@weightlossnow.com.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after an update constitutes acceptance of the revised policy.